Privacy Policy
We are committed to protecting the privacy of our customers, registered members, gift recipients, and users. This privacy policy explains how we collect, use, and share your personal information.
We do not sell your data. We only share your data with third parties when you have given us your consent or when there is a valid business reason to do so, such as to process your order, provide customer service, or enhance your shopping experience.
This Privacy Policy is an integral component of our Terms of Use and encompasses the U.S. Privacy Notice, which is applicable to residents of U.S. states mandating supplementary privacy disclosures. The Terms of Use oversee your utilization of the Service and the website, which is situated at www.excellershop.com (referred to as the “Website”).
You must be 18 years old or the age of majority in your jurisdiction to use our website or service. We do not knowingly collect, maintain, or disclose personal information from or about children under 18 years of age.
The General Data Protection Regulation (GDPR) and similar national privacy laws do not apply to our website or service because we do not sell goods or services to individuals in the European Union or other regions with similar laws.
This privacy policy does not apply to information you share with third parties when leaving our website or information you provide to our company-owned or franchised retail stores.
If you have any questions about our privacy policy, please contact us at sales@excellershop.com
Why do we gather information?
We gather information to communicate with you, operate our service, process your orders, improve our products and services, conduct research, provide an enhanced and more personalized shopping experience, conduct promotions, contests, and sweepstakes, inform you of offers and discounts, and enable you to receive credits for purchases.
How do we use the information we gather?
We use the information we gather to:
- Communicate with you about your orders, account status, and other matters related to our service.
- Operate our service, including processing your orders, fulfilling your requests, and providing customer support.
- Improve our products and services by understanding your needs and preferences.
- Conduct research to better understand our customers and the market.
- Provide you with an enhanced and more personalized shopping experience, such as by recommending products that you might be interested in.
- Conduct promotions, contests, and sweepstakes that you participate in.
- Inform you and your gift recipients of offers and discounts from our company and affiliates.
- Enable you to receive credits for purchases under loyalty or buying programs that you have joined.
How do we share the information we gather?
- We may share the information we gather with our affiliates and third parties for the purposes identified above.
- We may also share your data with law enforcement or other government agencies if required to do so by law or if we believe that such sharing is necessary to protect our rights or the rights of others.
What information do we gather?
We collect information from you in a variety of ways, depending on how you interact with us and share your information with us. We may collect some or all of the following types of information:
- Your contact information, such as your name, address, phone number, and email address.
- Your billing information, such as your credit card number, expiration date, CVV code, and billing address.
- Your interests, gender, and birth date.
- The products you purchase and the occasion for which you purchase them (for example, Valentine’s Day).
- Any promotion or gift card codes you use, as well as any related information (for example, if you are claiming frequent flyer miles).
- The names, addresses, phone numbers, and email addresses of the people you send messages or gifts to.
- Information about your mobile device, such as its platform, user identification number, and location.
- Information about the applications you use, such as which applications you use, how you use them, and how long you use them.
- Information about your network, such as your IP address, network carrier, and country code.
- Any other information you provide to us, such as User Submissions (as defined in the Terms of Use).
Members may also add the names, addresses, and phone numbers of friends or other people to their Address Book. Other members do not have the right to view or edit your Address Book entries.
How do we collect information from you ?
- In general We gather data using various channels, such as our Website, emails, postal mail, fax, phone, mobile devices, and applications, as well as social media platforms like our Facebook App. This occurs when you:
- Explore our Website and use our Service
- Make a purchase
- Take part in activities like forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, suggestion requests, and membership sign-ups
- Participate in other available activities, services, products, and resources
The data can be directly provided by you when you place an order or join a survey, among other actions. Additionally, akin to most websites, we automatically collect specific information. This encompasses internet protocol (IP) addresses, browser category, device specifics, internet service provider (ISP), entry and exit pages, viewed files on our site (like HTML pages and graphics), operating system, date/time record, and clickstream data. This data assists in trend analysis and the management of the Website. It may be gathered even if an order, registration, or other processes are initiated but left incomplete or cancelled.
- How we use Cookies and Action Tags
Cookies are small files that websites send to your computer or mobile device when you visit them. They are used to remember your preferences and settings, such as your language preference, login status, and shopping cart contents. Cookies can also be used to track your browsing activity across websites.
We use cookies to:
- Remember your login status so you don’t have to log in every time you visit our website.
- Remember your shopping cart contents so you can resume shopping later.
- Track your browsing activity so we can improve our website and make it more relevant to your interests.
We also use cookies to:
- Allow third-party companies to collect or receive information directly from the cookies placed by our website on your computer. These companies may use this information to help us analyze our business and customers.
- Track purchase, usage, and other web activity information using a common web technology called “action tags” (also called single pixel gifs or web beacons). Action tags may be used to provide data to third parties.
Third parties may also set their own cookies and tags through our website. We do not control these third parties or their privacy practices. If you do not want third parties to be able to use such methods, you should modify your browser settings to limit such access.
You can learn more about cookies and how to manage them on the following websites:
- AllAboutCookies.org: https://allaboutcookies.org/
- The Cookie Law: https://www.cookielaw.org/
- Interest based Advertising
- Our Services involve the collection of data from you for the purpose of delivering interest-based advertising when you use our platform. Additionally, third-party companies may display interest-based advertisements on our platform. We adhere to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance (available at https://www.aboutads.info/). These interest-based ads for our products and services may appear on various third-party websites across the internet. It’s important to note that this advertising is not based on your personal information, such as your name or email address, but rather on your online activities.
- If you wish to opt out of online tracking conducted by specific companies, you can find a list of these companies at https://www.aboutads.info/ or https://www.networkadvertising.org. Additionally, you can learn more about online behavioral advertising on these websites. Even after opting out, you will continue to receive generic advertisements, but they will not be tailored to you based on the data collected by the companies you have opted out of.Furthermore, if you want to opt out of tracking by our partner, Criteo, who assists us in personalizing your experience and advertising to you across different platforms after you’ve interacted with our website or other web content, you can withdraw your consent by visiting them at https://www.criteo.com/privacy/disable-criteo-services-on-internet-browsers/. Please note that these opt-out processes rely on an opt-out cookie for each browser and device. If you delete your cookies or use a different computer, you will need to repeat this process. It’s important to mention that we do not acknowledge or adhere to “do not track” (DNT) signals or similar mechanisms transmitted by web browsers.
How we use/share the information we collect
- Affiliate Data Sharing
We do not currently have an affiliate program. However, should we introduce an Affiliate Program in the future, any relevant policy updates will be incorporated on this page. - Sharing with OthersWe may also share your information with subcontractors, agents, consultants, financial institutions, credit/debit card payment processors, business partners, vendors, and service providers. However, our standard practice is to authorize them to use this information solely for our benefit. This includes purposes such as processing your orders, improving communication, and providing relevant offers to both you and your gift recipient.Additionally, we may share this information, excluding credit/debit card numbers, expiration dates, and CVV codes (unless you provide consent), including aggregated information, with select third parties. These third parties may include entities that share or rent information for direct marketing purposes.
Furthermore, we may use your information to cross-reference it with other public and private data sources, such as the U.S. Postal Service and publicly available consumer data warehouses, or the records of our business partners. This is done exclusively to enhance and maintain the accuracy of our records. For example, we may update your profile with new addresses, interests, and similar information. We may also collaborate with other third parties who have access to your information to engage in advertising and other promotional services. This collaboration may serve to enhance the effectiveness of our advertising and promotional campaigns.
Some features on our website are provided by third parties. When you access these features, these third parties may collect and utilize your information in accordance with their own privacy policies. By using our Website and/or Service, you consent to the collection and utilization of your information in accordance with the privacy policies of these third parties.
- Change of Business
We may, as part of various business activities such as the sale, lease, license, assignment (of all or part of our business), acquisition, merger, reorganization, or change in control of the Company, our Affiliates, or the division responsible for the Service linked to your information, or as part of a bankruptcy proceeding, transfer your information. - For Legal Purposes
“In specific circumstances, we may need to divulge personal data upon lawful requests from government authorities, including compliance with national security or law enforcement obligations. We retain the discretion to reveal information we collect from you or that you provide to us when compelled by law, in response to legal proceedings and law enforcement appeals, when we genuinely believe such disclosure is essential to safeguard our rights, protect your well-being or that of others, investigate fraudulent activities, respond to governmental requests, and safeguard the rights or assets of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants, and Associates (as defined in the Terms of Use). - Social Media
Please be aware that any personal information you disclose or post within one of our public forums, as described in the Terms of Use (which may include message boards, chat rooms, blogs, discussion groups, folders, surveys, contests, sweepstakes, user review and rating forums, and all User Submissions), is not covered by this Privacy Policy. Such information may be gathered, shared, and employed by us, as well as by third parties, for multiple reasons, including potential contact with you. Any information you furnish or post on our public forums is done so at your own discretion and risk.
Where we store your information
Our Service is administered from within the United States. Please acknowledge that any information you furnish to us may be conveyed to and preserved in the United States. By utilizing the Service or sharing information with us in any manner, you are granting your consent to this.
How long we keep your personal information
We may retain your information in accordance with our data retention policies for the duration of your active account or as necessary to provide you with our services, fulfill our legal obligations, resolve disputes, and enforce our agreements. Additionally, we may retain some of your personal information to ensure compliance with your request to cease using it or to fulfill your right to erasure. This includes retaining your request for erasure, even if it contains your personal data.
How your information is secured
The security of your personal information is of utmost importance to us. We adhere to widely accepted standards to safeguard the personal information you provide to us, both during its transmission and upon receipt. When we handle credit card data, we and our payment gateway service providers Paypal and Stripe do strictly adhere to the Payment Card Industry Data Security Standard (PCI DSS). If you have any inquiries concerning the security of your personal information, please don’t hesitate to reach out to us at sales@excellershop.com.
When you place an order on our Website, your personal information undergoes encryption before it’s transmitted over the Internet, utilizing secure socket layer (SSL) encryption technology. SSL is an encryption-based internet security standard that adds an extra layer of protection to data being sent over the Internet.
As a matter of policy, we refrain from disclosing specifics about our security measures to prevent criminals and other malicious actors from gaining potentially useful information.
However, please be aware that no data transmission over the Internet or any other network can be guaranteed to be completely secure. While we employ reasonable efforts to protect personal information once it’s in our possession, we cannot guarantee the security of information during transmission. To ensure your online safety, it’s crucial to employ appropriate self-protection measures and practice safe browsing on all websites. This includes safeguarding your password and taking steps to protect your computers, devices, applications, and accounts from unauthorized access. Always remember to log out when using a shared computer. For comprehensive information on how to shop securely with us, the National Cybersecurity Alliance also offers valuable resources for staying safe online.
Certain parts of the Service, such as Member registration and the Address Book, may necessitate registration and login procedures during which you’ll choose a user ID and password (collectively referred to as the “Password”). We recommend using a unique password for your Excellershop account that is not employed for other online accounts. Passwords provided by us are confidential property of the Company and should be used solely for your personal use of the Service (and as otherwise specified by us). You are responsible for maintaining the confidentiality of your Password and for all activities conducted using your Password, whether authorized by you or not. Kindly notify us immediately if you suspect any unauthorized use of your Password or accounts.
How to limit the use of or modify your information
We are committed to ensuring that our communication with you aligns with your preferences.
If you wish to customize your preferences regarding promotional communications, or if you prefer that your personal information is not shared with third parties, please reach out to us using the contact information provided in the “How to Contact Us” section below. When contacting us, please specify your preferences regarding promotional communications and the sharing of your contact information. Rest assured that we will promptly process your instructions in accordance with the law.
What if I choose not to give you my personal information?
You are under no obligation to furnish us with your personal information. Nevertheless, if your personal information is essential to deliver goods or services to you based on a contract or order established between you and the Company, and you choose not to provide us with this information, we will regrettably be unable to initiate that contract or fulfill the order for goods or services.
How to contact us and exercise your rights
The Excellershop.com family of brands welcomes feedback concerning this Privacy Policy and requests to exercise your rights under this policy. We will also answer any questions you may have. Please write to us at:
